FAQ about Silverlyne Apparel, Home and Accessories
Warmth & Performance
How much warmer are these than the base layers I already own?
It comes down to the fiber. Angora hair has a hollow core that traps air, which is what creates the insulation — by some measures, up to seven times warmer than standard wool of the same weight. That means you can wear something this thin and still feel it working in a cold room, on a cold commute, or under a jacket outside.
Will I overheat if I wear these indoors or during activity?
No — this is the actual point of a real base layer versus a thermal. Angora and our other natural fibers wick moisture away from your skin instead of trapping it, so you stay warm without getting damp or clammy. That's what lets you wear the same piece sitting at a desk and moving around without needing to change layers.
Can I wear these under regular clothes without looking bulky?
Yes. The fiber does the insulating work, not the thickness of the fabric, so these layer invisibly under jeans, dresses, work clothes — whatever you're already wearing. You're not adding bulk to stay warm, which is the tradeoff most cold-weather gear forces you into.
What situations are these actually good for?
Cold offices, travel days (especially flights), outdoor errands in winter, sleeping when your bedroom runs cold, and anyone who's just cold more often than the people around them. If your complaint is "everyone else is fine and I'm freezing," this is built for you specifically.
Comfort & Skin Sensitivity
I have sensitive skin — will these bother me?
Most customers with sensitive skin find our fabrics comfortable against the skin, since the fiber itself is exceptionally fine — finer than cashmere. That said, everyone's skin is different, and we're not making a medical claim here — if you have a diagnosed skin condition, we'd suggest starting with one piece to see how your skin responds before buying a full set.
Does angora itch like a wool sweater?
Our Cashmere and Silk, Angora and Wool, and Angora and Silk blends are exceptionally soft, and this is the most common surprise for first-time customers coming from synthetic thermals. The one exception is our 100% Pure Angora line — because it's a single natural fiber with nothing blended in to soften it further, it can feel slightly rougher against the skin than our blends, especially if you're not used to wearing natural fibers. This isn't a lower-quality piece — it's the opposite: there's nothing added to fake a softer hand-feel. If you're new to natural fibers or have sensitive skin, we'd recommend starting with one of our blends and working up to Pure Angora from there.
Comfort & Recovery Support
Are the knee warmers and back warmers good to wear after workouts or long days on my feet?
Customers use them for exactly that: added warmth and comfort during recovery, after activity, or any time you want extra support in that area. To be clear: these are comfort and warmth products, not medical devices, and they're not intended to treat or diagnose any condition. If you have a specific medical concern, talk to your provider.
Can I wear warmers all day, or just for short periods?
They're designed for all-day wear; at your desk, around the house, while sleeping. There's no time limit; wear them whenever you want the extra warmth.
Durability & Care
How long will these actually last if I take care of them?
With proper care (see our care guide), our natural fiber pieces are built to hold their shape and softness across multiple seasons — this isn't fast-fashion thermal underwear meant to be replaced every winter.
Can these go in a washing machine?
Yes, on the appropriate delicate/wool cycle — full instructions are in our care guide. Natural fibers need a gentler wash than synthetic thermals, but they're not high-maintenance.
Will they pill or lose softness over time?
Properly cared for, no — pilling is usually a sign of a lower-grade fiber or the wrong wash cycle. Our care guide walks through exactly how to avoid it.
Why the Price / Product Line Differences
Why are these more expensive than what I'd find at a drugstore or big-box store?
Because of what's actually in them. We manufacture through the same production relationship behind Medima, a heritage European natural fiber brand; meaning you're getting the same sourcing and construction standard as a legacy brand, not a mass-produced synthetic blend. You're paying for the fiber and the manufacturing, not a marketing markup.
What's the difference between Pure Angora, Angora and Wool, Angora and Silk, and Cashmere and Silk?
- Pure Angora — maximum warmth-to-weight, our warmest option.
- Angora and Wool — angora's warmth with added durability and structure.
- Angora and Silk — a lighter, silkier hand-feel with still-strong insulation.
- Cashmere and Silk — our softest, most luxurious option, slightly less insulating than the angora blends but exceptional next-to-skin comfort.
If you're not sure, tell us how cold you run and what you're wearing it for — we're happy to point you to the right one.
Sourcing & Ethics
Is your angora ethically sourced?
Yes. We work exclusively with suppliers who follow Caregora ™ and OEKO-TEX ® humane collection and animal welfare standards, and we vet this directly through our manufacturing relationship rather than relying on a third party. Ask us for specifics if you want the detail; we're not vague about this on purpose.
Who This Is For
I run cold constantly — will this actually help, or is it hype?
This entire brand exists because our founder was always cold and frustrated with what was on the market. If you're the person who's cold when no one else is, this is built for that exact problem — not general cold-weather wear, but a fix for people whose baseline is "freezing."
I travel a lot or I'm active — which product should I start with?
For travel and flights: base layer tops and pants. For activity, recovery, or long days on your feet: warmers (knee, back, shoulder). If you only want to try one thing first, start with whichever matches where you feel cold most — most people know immediately.
What's the Difference Between a Base Layer and a Thermal?
Although often used interchangeably, base layers and thermals serve distinct purposes.
Thermals are primarily designed to retain warmth in cold conditions but are not sweat-wicking, which means they trap heat and moisture. Therefore, thermals are not ideal as the layer closest to the skin. They come in various weights—light, mid, and heavy—suitable for different climates.
In contrast, a base layer excels in versatility and performance. It can trap warm air when worn under additional layers, like a thermal, but also allows air circulation if worn alone. This adaptability makes base layers superior, as they keep you dry by wicking away sweat, unlike thermals which focus solely on warmth.
Order and Payment
How do I place an order?
Simply browse our products, select the items you wish to purchase, and click "Add to Cart." Once you're ready to check out, follow the prompts to enter your shipping and payment information.
Can I change or cancel my order after it has been placed?
We want you to have the product and experience you want. Please contact our customer service team at hello@getsilverlyne.com as soon as possible to make any modifications.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments.
How do I apply a discount code to my order?
During checkout, you will see a field to enter your discount code. Enter the code and click "Apply" to see the discount reflected in your total.
Shipping and tracking
What are your shipping options?
We offer standard and express shipping options in the US. Delivery times vary based on your location and the shipping method selected at checkout.
For Canada, we offer only standard shipping.
Do you offer international shipping?
Only to Canada at this time. We do not ship to any other international location at this time. If you'd like to place an international order, please contact us at hello@getsilverlyne.com.
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Delivery times depend on the shipping method chosen at checkout, but you should receive your items 5~8 days with standard shipping, 1~2 days with express shipping.
How much does shipping cost?
Standard shipping is FREE in the US for orders $100 and above. Below $100, shipping options are determined at checkout by shipping companies.
For Express shipping, we charge a flat fee of $15 per delivery.
For Canada, shipping is calculated at the checkout and is reflected to the buyer.
What should I do if my package is lost or damaged?
If your package is lost or arrives damaged, please contact our customer service team at hello@getsilverlyne.com immediately with your order details so we can assist you in resolving the issue.
Returns and exchanges
What is your return policy?
We offer a 14-day return policy for unused and unopened items. If you are not completely satisfied with your purchase, please contact our customer service team at hello@getsilverlyne.com to initiate a return or exchange.
How do I request a refund or exchange?
To request a refund or exchange, please contact our customer service team at hello@getsilverlyne.com with your order number and details of the item you wish to return or exchange. We will provide instructions on how to proceed. Refunds will be processed to the original payment method within 10 business days after we receive the returned item.
Any returns not received within 14 days from date of return request will not be accepted.
Please review our policies to learn more about returns and refunds.
Sizing
How do I find my fit?
To find the best fit for you, refer to our size chart.
To find your size, measure your body using a tape measure and compare your measurements to our sizing chart. The chart lists measurements for the bust, waist, hips, and other key areas to help you determine the best fit.
What measurements do I need to take?
You should measure your bust, waist, and hips. For tops, additional measurements like shoulder width and sleeve length might be helpful. For pants, inseam and waist measurements are crucial.
How do I measure my bust?
Wrap the tape measure around the fullest part of your bust, ensuring it is parallel to the ground. Keep the tape snug but not tight.
How do I measure my waist?
Measure around the narrowest part of your waist, usually just above the belly button. Make sure the tape measure is parallel to the ground and not too tight.
How do I measure my hips?
Stand with your feet together and measure around the fullest part of your hips and buttocks, keeping the tape measure parallel to the ground.
What if my measurements fall between two sizes?
If your measurements fall between sizes, we recommend choosing the larger size for a more comfortable fit. You can also check our fit guide or product descriptions for specific advice on each item.
Are your sizes based on standard measurements?
Yes, our sizes follow standard international sizing conventions. However, we advise checking our specific sizing chart for each product, as sizing can vary between different styles and collections.
Do your sizes differ for different products?
Yes, sizing can vary slightly between different products. Always refer to the specific sizing chart available on each product page for the most accurate fit.
What if I receive an item that doesn't fit?
If an item doesn't fit, please refer to our return and exchange policy. We offer hassle-free returns and exchanges to ensure you get the right size.
Do you offer plus sizes?
Yes, we offer a range of sizes including plus sizes. Please check the sizing chart for the available size range for each product.