Shipping policy
Order Processing
Orders are typically processed within 1–2 business days of purchase. Processing times may be slightly longer during high-volume periods (e.g., November through January).
Shipping Options — United States
We offer both standard and express shipping within the US.
Standard shipping is FREE on orders of $100 or more. On orders under $100, exact shipping cost and carrier are calculated at checkout.
Express shipping is a flat $15 per order.
Estimated delivery time after processing:
Standard shipping: 5–8 business days
Express shipping: 1–2 business days
Shipping Options — Canada
We offer standard shipping to Canada only. Shipping cost is calculated at checkout based on your order and delivery address.
International Shipping
At this time, we ship only within the United States and Canada. We do not currently offer shipping to any other international destination. If you're located outside the US or Canada and would like to place an order, contact us at hello@getsilverlyne.com — we may be able to direct you to an authorized distributor in your region.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package using that number directly through the carrier's website or the link provided in your confirmation email.
Digital Products
Digital gift cards are delivered by email and are not subject to the shipping timelines or costs above.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error immediately after placing your order, contact us right away at hello@getsilverlyne.com so we can attempt to correct it before it ships.
Lost, Delayed or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, contact our customer service team at hello@getsilverlyne.com with your order number as soon as possible so we can assist in resolving the issue.
Order Changes and Cancellations
If you need to change or cancel an order after it's been placed, contact us at hello@getsilverlyne.com immediately. Once an order has entered processing or shipped, we may not be able to make changes.